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Order InfoHow To Place An OrderIn order to place an order with green-tea-expert.com, go to our tea store then scroll down to find the category you are looking for. Then, click on that category and it will show you a list of individual items available for purchase. From there, you can click on the item name and it will take you to the product page where you have the option to buy that particular item. If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at rose[at]green-tea-expert.com
Guarantee/Returns We have worked hard to provide you with top quality and reasonably priced items that's why we are certain that you will be pleased with your order. Rest assured that your visit with us will be pleasurable. With that said, please note that you can return your order to us except edible items such as the teas for any reason or no reason at all. We want you to be 100% satisfied and happy with your order or we refuse to accept your money! If you need to return something, please send an email to rose[at]green-tea-expert.com within 7 days of receiving your order for authorization on a return. We will accept authorized returns within 7 days as long as the items are unused and in the original packaging. Methods of Payment We have partnered with Paypal - a secure, fast, and easy way to send payments online! You don't need to open an account with Paypal either. Paypal accepts Visa, MasterCard, American Express, Discover, and bank transfer. We can also accept your cashier's checks or personal checks. If you use a personal check or cashier's check, please send it to:
Pearl of the Orient Please allow a few days for your check to clear before we can ship your order. Delivery Time Most orders ship within 10 business days from when your order was placed and/or payment was received. Our green tea are shipped directly from Shizuoka, Japan as soon as they are packed and we receive them in small quantities on a weekly basis. Meaning, we don't store our green tea. This is to ensure that you receive only the freshest tea online. Some of our suppliers for tea accessories may ship your order directly to you so you may receive your order in multiple shipments. Shipping We use USPS and UPS Ground for most shipping within the United States. We've found that both provides the best value and reliability for our customers. Sales Tax Sales tax will only be assessed for orders that are shipped within the state of Virginia (4.5%).
Thank you for visiting green-tea-expert.com!
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