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Best green tea review and resourcesGeneration Tea - This online store has a smooth ordering process and good customer support. PRODUCTS AVAILABLE: Organic and non-organic green tea, white tea, black tea, herbal tea, oolong tea, and pu-erh tea available in loose leaf and tea bags as well as green tea extract. They also have a selection of gift tea sets as well as yixing teapots and tea cups. SHIPPING AND RETURN POLICY: They have a 7 day return period for either a full refund or exchange and it does not include shipping and handling fee. They ask that the tea and all merchandise must be returned in original condition and unused. This is to prevent abuse of their policy which is standard for most online stores. There is an additional shipping charges if you place an international order. However, they said they are flexible and willing to work with you to find the cheapest shipping price. They use USPS priority mail on most orders and expect your order to receive within a few days. On larger orders, they do use a parcel post or UPS. If you order a teaware and it is defective, they will gladly accept an exchange, other than that they do no accept any returns or exchanges on teawares. INTERNET SECURITY: They stated that their website is supported by a secure server (https) which ensures the privacy of your payment information. When giving credit card information you may verify the page is secure by looking for "https" in the address. CUSTOMER SERVICE: There is no phone number to contact them and talk to a real person for questions or any issues. What they have is a contact form. Although I contacted them thru their form and was able to get a response on the same day. METHOD OF PAYMENT: They accept major credit cards, however, they gladly accept other payment methods such as check, money order or COD by contacting them first.
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